Frequently Asked Questions

1.  How long will my item take?

Your item will take around 4 weeks to complete. If you need your item for a specific date, please let us know and we will try to accommodate this. However, during busy periods, this may not be possible!

2. I would like more details on a specific item.

Firstly, have you clicked on the link underneath the picture? Clicking the link marked 'Click to Enlarge' leads to a more detailed description, often illustrated with more pictures (A common request!) If this does not answer your question, then certainly, feel free to email us with your question and we will try to answer fully.

3. I like a specific item, but I would like it made in a different fabric.

Certainly, email us with your specifications. Not all fabrics are suitable for all items, so if you wish an item made in your own fabric it's best to ask us first.

4. My item doesn't fit, what do I do?

First of all, email us as soon as you discover this. Secondly, do NOT wear the item. Return it to us within 7 days, and we will either make adjustments, send a replacement item out, or issue you with a refund. Please see my 'Terms and Conditions' page, too.

5. Do you ship to ...?

Forever in Black ships worldwide. For shipping times, please consult the UK Post Office website, on our links page. For conversion rates, please check an conversion site. We also have one listed on our links page. PLEASE NOTE that all postage and packing is now FREE. The price you see is the price you pay!

6. I would like my item made in a size you do not list.

Certainly, choose the 'Custom' option when ordering and we will contact you regarding the required measurements. There is no surcharge for this service.

7. I would like you to make my wedding gown.

Forever in Black has no bridal collection, and no plans for one.

8. What sizing scale do you use?

We use British Standard sizing. If you are unsure, measure yourself and check against this table:

	8	10	12	14	16	18	20	22	24	26	28
Bust	32	34	36	38	40	42	44	46	48	50	52
Waist	24	26	28	30	32	34	36	38	40	42	44
Hip	34	36	38	40	42	44	46	48	50	52	54

This table is intended as a guideline, sizes outwith those listed are available by using the 'custom' option when ordering.

These are the measurements of your body. Garments will contain varying amounts of wearing ease. Please do NOT go by the size you usually get from high street shops, especially if you are a size 18+. Vanity sizing is common these days, and we want your garment to fit first time!

9. I want to order an item from you but I do not have a credit card or Paypal, can I pay you by another method.

Certainly, we can accept orders by post, to the address on our 'Contact Us' page. You can pay by cheque or postal order, made payable to 'Bryan F Irving'.

10. Do you have a print catalogue?

Not at this time.

11. I would like to pay for my item in installments

We can no longer accommodate this. 

12. I sent you an email, when will you reply?

We usually respond to emails within 72 hours (allowing for unavailability due to trading, illness, etc). However, please refer to our  Holidays page, which will tell you when you may have to wait longer for a response. We do not respond to emails whilst closed, and may take a few days after our return to respond to emails. Please bear in mind we are a small business and sometimes staff are occupied with other tasks, so may take a little time to deal with your email.

13. Do you make plus sizes?

We make any size. We have no specific plus size collection as we make all our items in all sizes.